Storage & recalls

Trace a batch and its affected customers

Use batch movements and contact details to investigate a recall.

Step by step

1. Open the product’s Batches section and select the batch’s recall trail.
2. Review When, Direction, Quantity, Document, Customer and Recorded by.
3. Review the contact list and patient references where available.
4. Follow your recall procedure and use the batch-block action if the lot must not be allocated.

Available actions depend on your role, enabled modules and plan.