Access & connections
Troubleshoot sign-in and reset your password
Use the correct account method or request a current reset code.
On this page
Step by step
- Check the email address and whether you normally sign in with email, Google or a passkey.
- For a password reset, choose the forgot-password flow and enter your email.
- Use the newest reset code and choose a new password.
- If asked for two-factor authentication, enter a fresh code from your authenticator.
- If the problem continues, contact PatoHQ with the screen name and a description of the error.
Good to know
Never share passwords, cashier PINs, authenticator codes or private customer data when requesting help.
If you get stuck
Check spam folders, device time and whether your browser blocked the sign-in flow.
Available actions depend on your role, enabled modules and plan.
Need help with this guide?
Contact support