Finish & review
Refund or void a register sale
Correct a completed transaction using its recorded sale.
On this page
Step by step
- Open the cashier menu and choose Refund sale or Void sale as appropriate.
- Search for the original receipt or product and select the transaction.
- For a refund, enter the amount and refund method, then review the details.
- Complete the manager approval if required.
- Confirm and check the transaction history before attempting it again.
Good to know
Refunds and voids are different actions. Review the original sale and the form’s effect before confirming. The workspace can require a manager PIN.
Available actions depend on your role, enabled modules and plan.
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